CAC Noida is an ISO 9001:2015 certified training center with professional experience that dates back to 2005. The vision is to provide professional education merging corporate culture globally to the youth through technology resourcing and knowledge consulting with emerging technologies. Quality assurance parameters for each stage of training and development are ensured at all levels. The operating office is solely based Noida (U.P) India.

CAC Noida is the well-known ITIL® Foundation training center in Noida with high tech infrastructure and friendly environment. We provide hands on practical knowledge and full job assistance with basic as well as advanced level

CAC Noida is one of the best ITIL® Foundation training institute in Noida with 100% placement record. CAC Noida has well defined courses and modules with training sessions for developers. At CAC Noida, ITIL® Foundation training is conducted by specialist Trainers having experience of more than 10+ years.

CAC Noida is well-equipped ITIL® Foundation training center in Noida and we offer job oriented ITIL® Foundation training program keeping an eye on industry requirements and future prospects. Each and every one who is part of “CAC Noida” is important to us. Every student has the freedom to discuss and learn. We always take care that right student choose right course.

ITIL® Foundation – Course Content

2 Day Foundation Certificate Course in IT Service Management


  • History of ITIL

Service Management as a practice

  • Service
  • Service Management
  • Processes
  • Roles
  • Organization

The Service Lifecycle

  • The Structure, Scope, Components and Interfaces of the ITIL Library
  • ITIL Service Life cycle 

Service Strategy

  • Service Models
  • Service Portfolio Management
  • Demand Management
  • Financial Management
  • Return on Investment

Service Design

  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

Service Transition

  • Change Management
  • Service Asset and Configuration Management (SACM)
  • Release and Deployment Management
  • Service Knowledge Management

Service Operation

  • Incident Management
  • Event Management
  • Request Fulfilment
  • Problem Management

Continual Service Improvement

  • The Continual Service Improvement Model
  • IT Governance across the Service Lifecycle

Technology and Architecture

  • Generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes

Related Standards and Frameworks

  • ISO/IEC 20000
  • ISO 27000
  • ISO 9000
  • ISO 19770
  • ISO 15504
  • SixSigma
  • CMMI

ITIL Simulation

  • The simulation puts course participants in the shoes of an organization doing its best to maximize revenue through day-to-day operations
  • Experience how to improve (ITIL) processes so as to achieve business goals
  • Demonstrate improvements through a balanced approach encompassing people, process and technology

Implementing ITIL

  • Implementation tips and tricks
  • Business case and KPIs
  • Aligning People, Process, Technology and Organizational requirements

Download boucher